This delivery truck is empty!ADD SOME PRODUCTS
How Does It Work?
If you do not have a default or recurring weekly produce box, your order cannot be processed.
If you would like to skip your delivery for this week or next, simply click "Skip Delivery" on the Upcoming Deliveries page. If you want to schedule weeks that you do not receive your subscription farther in advance, you can add vacation schedules to your account here.
Please note: removing a recurring produce box or other subscription from your cart, will not skip or delete the current week's order.
If you would like to receive a different box or create a custom order (i.e., FlexFix) for the current or following week, simply go into your cart and remove the weekly box. Then you can add the box that you want. Be sure to select “this week only.” If you choose “every week,” you will be signing up for an additional weekly produce box subscription and you may end up with two boxes in your cart on future weeks.
Remember, if you do not have a recurring weekly produce box (FarmFix, FamilyFix or OrganicFix), your order cannot be processed.
To swap an item in your recurring box, click "Customize Box," then click the minus sign under the item you do not want (this will set the quantity to 0). Next click the plus sign under the item you want to add (setting the quantity to 1). Click "Save."
For missing products, please first check your account. We may have credited you if an item was not available. You can see your current balance here. The credit will not show on the receipt for your next order, but it will be deducted prior to your card being charged.
If you need a credit, please email us at Support@FreshFix.com and we'll make it right!
Please note, cancellation requests are not processed over the weekend. Someone from our team will respond within two business days. If you do not want your upcoming delivery, please visit your Upcoming Deliveries page and click "Skip Delivery" before 11:59 p.m. Sunday.
Coolers are required if you order anything cold or frozen (e.g., meat, dairy, eggs). If a cooler with ice packs is not available at the time of delivery and you are not present to take delivery, your coordinator will leave a cooler and ice packs (when available) and your account will be charged $10. The cooler and ice packs are yours to keep and cannot not be returned.
Please note: Meat must be l placed into a cooler separate from your produce. so if you wish to have your produce placed in a cooler, you may need to leave out two coolers. If you order both meat and produce, you will need to leave out at least one cooler with ice.
We offer home delivery and while you don't need to be home to receive your box, it's up to you to decide how comfortable you feel leaving your box outside. If you have had problems with deliveries in the past, we are happy to deliver to a back or side door or place your box inside an entryway. Be sure to provide any special?delivery instructions when you sign-up. You can update your delivery instructions by going to My Account -> Preference -> “Note to Driver.”
Please note, if you live in an apartment building, our Community Coordinators will deliver your box to a common area. She/he will let you know when your order is dropped off.
If you have a cell phone number in your account, we will send you a text to confirm when your order has been delivered. Unfortunately, FreshFix cannot refund or replace boxes that go missing after we deliver them.?We also give a delivery window and if you will not be home during that time frame or within a few hours afterwards, we suggest that you leave out a cooler for your produce. Our team will happily transfer your items to the cooler.