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How Does It Work?

When you become a FreshFix member you select a weekly produce box subscription (FarmFix, FamilyFix or OrganicFix) which you will receive every week unless you skip your box or substitute it with a different box. Your weekly box will automatically be added to your order every week (or every other week if you prefer) 

If you do not have a default or recurring weekly produce box, your order cannot be processed.
One of the great things about FreshFix is that we're flexible and you can skip any week you want and not have to pay.

If you would like to skip your delivery for this week or next
, simply click "Skip Delivery" on the Upcoming Deliveries page. If you want to schedule weeks that you do not receive your subscription farther in advance, you can add vacation schedules to your account here.

Please note: removing a recurring produce box or other subscription from your cart, will not skip or delete the current week's order. 
When you sign up, you pick your favorite box size and type. If you do nothing, that box of produce will be automatically delivered to your door each week. The contents of your box will change week to week depending on what is available from our farmers. 

If you would like to receive a different box or create a custom order (
i.e., FlexFix) for the current or following week, simply go into your cart and remove the weekly box. Then you can add the box that you want. Be sure to select “this week only.” If you choose every week, you will be signing up for an additional weekly produce box subscription and you may end up with two boxes in your cart on future weeks. 
Yes! To update your current produce box subscriptions, contact us at Support@FreshFix.com.

Remember, if you do not have a recurring weekly produce box (FarmFixFamilyFix or OrganicFix), your order cannot be processed.
We are happy to swap out an item that your family does not eat. If you order one of our three weekly boxes (i.e., FarmFixFamilyFix or OrganicFix), you will have the option to swap out one (1) item you don’t want and replace with a swap item. Depending on the swap you choose, additional fees may apply. If you'd like to swap more than one item in your box, we recommend you build a custom box (ie., FlexFix). 

To swap an item in your recurring box, click "Customize Box," then click the minus sign under the item you do not want (this will set the quantity to 0). Next click the plus sign under the item you want to add (setting the quantity to 1). Click "Save."
We want you to be completely satisfied with all the food you receive from FreshFix. While we are unable to offer refunds on items purchased, we are happy to give you a credit for any product that was rotten, spoiled or otherwise inedible.

For missing products, please first check your account. We may have credited you if an item was not available. You can see your current balance here. The credit will not show on the receipt for your next order, but it will be deducted prior to your card being charged.

If you need a credit,
please email us at Support@FreshFix.com and we'll make it right!
At this time, we only accept credit and debit card orders through our website. When you become a FreshFix member, you set up an account with a card on file that will automatically be billed each week. 
Please contact Support@FreshFix.com and we will update your delivery address. Please note, requests made after Monday night may not be processed until the following week.
We always aim to ensure that your FreshFix experience is incredible. If you would like to suspend automatic deliveries, remove your recurring produce box and other recurring subscriptions from your account. You can manage your subscriptions by going to My Account -> Recurring Items. To proceed with cancellation, please complete our cancellation survey. We appreciate you feedback!

Please note, cancellation requests are not processed over the weekend. Someone from our team will respond within two business days. If you do not want your upcoming delivery, please visit your Upcoming Deliveries page and click "Skip Delivery" before 11:59 p.m. Sunday.

 

Deliveries

Right now, we deliver to most of Buffalo, NY and the surrounding suburbs with plans to expand to Rochester, NY in May 2021. If we aren't in your neighborhood yet, we will add you to our waiting list. 
Occasionally, our Farm and Artisan Partners cannot supply a particular menu item OR a product doesn't meet our standards. When that happens we do our best to let you know before your order is delivered. If we remove an item from your delivery, you will receive an updated invoice via email and credit. You can also review your current order and delivery history here. If an item is missing and still on your invoice, please email Support@FreshFix.com and we will credit your account.
All orders must contain at least one produce box (i.e., FarmFix, FamilyFix, OrganicFix or FlexFix) or they will be deleted. By default, your weekly produce box subscription will be in your cart unless you remove it. As long as you get your weekly subscription, you will never pay a delivery fee. If you choose to remove your weekly box and create a custom box (ie., FlexFix), a $5 delivery fee will be added to your order. The delivery fee is waived for FlexFix orders of at least $35. 
As a FreshFix member, part of your responsibility is returning your box to your Community Coordinator each week. You will be charged a $2.50 box deposit fee per order. When you return a box, this fee will be credited to your account and will be applied to your next order. Please do not return boxes that have been used to hold anything other than food, have been left out in the rain, are otherwise damaged, or unusable. We cannot guarantee that your coordinator will have the space to take back more than two boxes at a time. Alternatively, you can leave out a cooler and your coordinator can place your food directly in it. In this case, they may not need to leave a box and can credit your deposit immediately.  Please be sure to update the “notes to driver” section on your account so that your coordinator knows where your cooler is.  Visit your account and select preferences -> notes to driver. 

Coolers are required if you order anything cold or frozen (e.g., meat, dairy, eggs). If a cooler with ice packs is not available at the time of delivery and you are not present to take delivery, your coordinator will leave a cooler and ice packs (when available) and your account will be charged $10. The cooler and ice packs are yours to keep and cannot not be returned. 

Please note: Meat must be l placed into a cooler separate from your produce. so if you wish to have your produce placed in a cooler, you may need to leave out two coolers. If you order both meat and produce, you will need to leave out at least one cooler with ice.  

We offer home delivery and while you don't need to be home to receive your box, it's up to you to decide how comfortable you feel leaving your box outside. If you have had problems with deliveries in the past, we are happy to deliver to a back or side door or place your box inside an entryway. Be sure to provide any special?delivery instructions when you sign-upYou can update your delivery instructions by going to My Account -> Preference -> “Note to Driver.” 

Please note, if you live in an apartment building, our Community Coordinators will deliver your box to a common area. She/he will let you know when your order is dropped off. 

If you have a cell phone number in your account, we will send you a text to confirm when your order has been delivered. Unfortunately, FreshFix cannot refund or replace boxes that go missing after we deliver them.?We also give a delivery window and if you will not be home during that time frame or within a few hours afterwards, we suggest that you leave out a cooler for your produce. Our team will happily transfer your items to the cooler. 

We currently deliver on Wednesdays and Thursdays.  After you sign up, we will let you know your delivery day based on your neighborhood and the Community Coordinator who is delivering to you. Each week, your Coordinator will give you a timeframe for delivery.

 

Misc.

Unfortunately, we are unable to use separate boxes for members with food sensitivities.?You may choose to order a box that does not contain an item that you are allergic to, however, we cannot guarantee that there has not been any cross contamination in any box since they are recycled back to us each week from other members. 
Yes! If you would like to tip your delivery coordinator, you can add one above the total in your cart. You can even add it as a recurring item on your regular deliveries.  If you are ordering on a cellphone, you will need to click the picture of the box on the upper-right hand corner and you should see all of your items in your cart, as well as discounts, the tip section and the total.  Click on the tip amount to edit it.
All of the locally sourced produce in the OrganicFix comes from certified organic farms.

 


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