FAQ
How Does It Work?
When you become a FreshFix member, you select a weekly produce box subscription (FarmFix, LocalFix, OrganicFix, or FamilyFix) which will be automatically delivered to your door each week unless you skip your box or substitute it with a different box. The contents of your box will change week to week depending on what is available from our farmers. (The box menus for the coming week are listed in our harvest newsletter that is sent out every Friday afternoon.) Your weekly box will automatically be added to your order every week (or every other week if you prefer). Please view our terms and conditions for more details.
Take advantage of recurring deliveries on the schedule you choose! If you do not have a produce box subscription, you will not be able to add any other recurring items to your cart. When there is not a produce box in your cart, all other items are deleted within 60 minutes.
If you would like to receive a different box or create a custom order (i.e. FlexFix) for the current or following week (but not permanently), simply click on the box at the top right corner of your screen and remove the box from your order for a particular week. You will receive this message: “The current delivery for [date] does not contain a required item. Click here to add one.” Click the link and choose any of the one-time boxes from the page.
If you want to permanently change your recurring box to a different one, please email support@freshfix.com to request a box change and we will be happy to assist you with that.
Remember that if you do not have a recurring weekly produce box (LocalFix, FarmFix, FamilyFix or OrganicFix), your order cannot be processed.
We offer a wide variety of local meat, dairy, grocery, and bakery items to add to your order! You can also always add more produce items to your box. Many of these items change seasonally, so be sure to keep checking back on the website for new and featured items!
To add these items to your order, simply click Shop at the top of the page and then browse our categories. Select the quantity of the item, and please be sure to select the frequency! Frequency options are this week, next week, every week, every other week, once per month, and specific date(s). If you accidentally choose the wrong frequency, you can always email support@freshfix.com to double check your account or any particular upcoming orders and make sure you’re only receiving items when you would like them!
If you would like to skip your delivery for this week or next, simply click "Skip Delivery" on the Upcoming Deliveries page. If you want to schedule weeks that you do not receive your subscription farther in advance, you can add vacation schedules to your account here. Any vacation holds always need to include your Wednesday or Thursday delivery date!
Please note: Because we place our orders with our suppliers on Monday morning, any skips and vacation holds need to be submitted by Sunday at 11:59pm!
You can remove a delivery hold here. Simply click "Cancel" next to the return date at the bottom of the screen.
Please contact Support@FreshFix.com regarding any financial holds. Also, please be sure to check your email in case you have been contacted regarding any missed payments.
For missing products, please first check your account. We may have credited you if an item was not available. (In this case, you will likely have received an email from support@freshfix.com to notify you of a substitution or out of stock item, or there would have been a notification in the weekly newsletter regarding any substitutions.)
You can see your current account balance here. The credit will not show on the receipt for your next order, but it will be deducted prior to your credit card being charged.
If you need a credit, please email us at Support@FreshFix.com and we'll make it right!
To proceed with cancellation, please complete our cancellation survey. We appreciate your feedback!
Please note, cancellation requests are not processed over the weekend. Someone from our team will respond within two business days. If you do not want your upcoming delivery, please visit your Upcoming Deliveries page and click "Skip Delivery" before 11:59 PM Sunday.
Deliveries
Coolers are required if you order anything refrigerated or frozen (e.g., meat, dairy, eggs). If a cooler with ice packs is not available at the time of delivery and you are not present to take delivery, your coordinator will leave a cooler and ice packs (when available) and your account will be charged $8. The cooler and ice packs are yours to keep and cannot not be returned.
Please note: Meat must be placed into a cooler separate from your produce, so if you wish to have your produce placed in a cooler, you may need to leave out two coolers. If you order both meat and produce, you will need to leave out at least one cooler with ice.
During times of the year when we experience extreme hot or cold temperatures, we recommend leaving a cooler out even if your order contains only produce, as produce left in extreme temperatures for an extended time may wilt, freeze, or experience other negative effects. We want to make sure you receive your produce in the best possible condition so you can enjoy it!
We offer home delivery and while you don't need to be home to receive your box, it's up to you to decide how comfortable you feel leaving your box outside. If you have had problems with deliveries in the past, we are happy to deliver to a back or side door or place your box inside an entryway. Be sure to provide any special delivery instructions when you sign up. You can update your delivery instructions by going to My Account -> Preference -> “Driver Instructions.”
Please note, if you live in an apartment building, our Community Coordinators will deliver your box to a common area. She/he will let you know when your order is dropped off.
If you have a cell phone number in your account, we will send you an automatic text to confirm when your order has been delivered. Unfortunately, FreshFix cannot refund or replace boxes that go missing after we deliver them. We also provide a delivery window in an email the day before your delivery. If you will not be home during that time frame or within a few hours afterwards, we suggest that you leave out a cooler for your produce. Our team will happily transfer your items to the cooler.
Misc.
Past the Sunday night cut-off? You can still add a gratuity for your Community Coordinator. Just open the order that you want to tip for and click on the tip amount. This will open the tips pop-up window. Enter the amount, hit save, and that's it, the tip will be included in the order!
Quality produce begins with quality growing practices. Our OrganicFix boxes contain Certified Organic products that are grown, processed and handled using the strict standards set by the USDA.
All Farmers in our network are G.A.P. Certified (Good Agricultural Practices), Certified Organic and/or Naturally Certified Organic (USDA Certification Alternative). We also have many Non-Certified Organic Farmers, which means they are practicing organic or near organic standards but aren’t able to pursue the lengthy certification process.
